Cancer Research UK Giving Pages Terms and Conditions

1. Definitions

In these terms and conditions:

‘The Platform’ means Cancer Research UK Giving Pages (https://fundraise.cancerresearchuk.org).

“Cancer Research UK”, “we”, “us” or “our” means Cancer Research UK, a registered charity in England and Wales (1089464), Scotland (SC041666), the Isle of Man (1103) and Jersey (247).

“You” or “your” means the person(s) accessing the Platform, including individuals setting up fundraising pages (“Fundraisers”), as well as third party visitors, contributors and donors to a fundraising page.

2. Contacting us

You can contact us with any queries, questions or concerns about the Platform emailing us at onlinefundraisingqueries@cancer.org.uk or calling us on 0300 123 4452. Please also see the relevant Sections below about reporting content you are concerned about or making a complaint.

3. Your use of the Platform

3.1 The Platform is owned and provided by Cancer Research UK. The Platform allows you to raise funds for, and to give donations to, us. It cannot be used in connection with any other charity, or for any other charitable cause or purpose.

3.2 Please read these terms and conditions (“the Platform Terms”) carefully and make sure you understand them. By using the Platform, you confirm that you accept the Platform Terms and that you agree to comply with them. If you do not understand the Terms, or do not agree to them, you must not use the Platform.

3.3 Your use of and access to the Platform is also subject to the following terms, referred to in these Platform Terms:

Our Giving Pages Community Guidelines.

Our Privacy Policy.

Our Website Terms and Conditions (including how we may use any content you add to the Platform).

3.4 We may amend any of the above terms and conditions from time to time. Please check back regularly for any changes to make sure you understand the terms and conditions that apply when you use the Platform.

4. Use of donations

4.1 When setting up a fundraising page, if it is for a fundraising challenge or activity which we have already connected to a particular campaign or fund (such as to our Stand Up To Cancer campaign, Bobby Moore Fund or Bowelbabe Fund), the fundraising purpose will be pre-selected by us for the relevant campaign or fund. For other fundraising activities, you may be given the option of choosing whether the money raised is to be put towards a certain type of cancer research. In each of these cases the fundraising purpose will be made clear to anyone visiting the page, and all funds subsequently raised will only be used for the specified purpose. Where neither option is available or selected, we will decide how best we can use the funds for our general charitable purposes.

4.2 You may also be given the option of setting a fundraising “target”, which will be visible to anyone visiting that page. Please note, however, that once we have processed and confirmed receipt of a donation (which usually happens as soon as the donation is made) this money will be treated as cleared funds in our account, whether the target is ultimately achieved or not.

4.3 As a charity, Cancer Research UK is only legally permitted to return donations in very limited circumstances. Please take care when entering your details when making a donation using the Platform, as we may be unable to provide any refund once your payment has been processed.

4.4 In the very limited circumstances when we are permitted to return a donation, we do not charge a processing fee for doing so.

5. Gift Aid

5.1 If you are a UK taxpayer you are encouraged to claim Gift Aid when donating your own money to your fundraising page by completing the Gift Aid declaration which is on the online donation form.

5.2 If you pay in money to your fundraising page other than money you are donating to us personally (e.g. cash from collections, family members, ticket sales and any activity where you get something in return for your money) you cannot claim Gift Aid.

5.3 Gift Aid can be claimed on individual donations that are made to us offline. To claim Gift Aid for such donations, you must complete a Gift Aid declaration confirming that you are a UK taxpayer and provide your name and address including post code.

6. Use of Fundraising Pages

6.1 We welcome you to customise your individual fundraising page (“Giving Page”) and post messages on the Platform, and to leave comments when making donations. Posts you make on the Platform may consist of text, images, GIFs, emojis and/or symbols and other materials (and may be accompanied by usernames or other identifying information) (together "Content").

6.2 By using the Platform (including adding Content or contacting other users of the Platform), you agree that:

You will comply with our Giving Pages Community Guidelines, which detail what Content is not allowed and how we aim to keep all users safe when using the Platform. Please read and make sure you understand these Community Guidelines before using the Platform.
You will comply with this Fundraising Regulator advice for the public on setting up an online fundraising appeal.
If you are adding a photo or video to the Platform, you are either the owner of the copyright in that photo or video, or you have the permission of the person who is.
If you are adding a photo to the Platform that features the name or likeness of any living person, especially where they have been diagnosed with a medical condition (including cancer), you have their consent (or consent from a member of their family in the case of any person who has died) before you do this.
Running any form of prize draw, competition or lottery, or offering any form of incentive to encourage people to donate to your Giving Page is not allowed.
Sending junk or “spam” communications, or any other form of Content for promotional or commercial purposes is not allowed.
Carrying out or encouraging any illegal or unlawful acts is not allowed.

6.3 In addition to Clause 6.2 above and our Giving Pages Community Guidelines, there will be other terms and conditions that apply to your use of the Platform as part of our website generally in our Website Terms and Conditions, and so you should also read and make sure you understand those terms before using the Platform.

7. Fundraising as a team

Team Pages

7.1 You can fundraise with other people by setting up a Team fundraising page (“Team Page” or “Team Pages”). Everyone on a Team Page will have their own Giving Page but you will see the total amount you’ve raised together on the Team Page. For more information see here.

7.2 Team Pages:

(a) can be created by anyone with a Giving Page;

(b) will have a Team Leader, who will be the person who set up the Team Page;

(c) can be edited by a Team Leader (including customizing and adding updates to the Team Page, removing Team members, making another Team Member the Team Leader, and controlling whether the fundraising leaderboard appears on the Team Page); and

7.3 There is no limit to the number of Giving Pages that can be linked to a Team Page, but a Giving Page can only be linked to one Team Page at a time.

7.4 Team Leaders or Team Page members can choose to leave a Team Page at any time through the user dashboard. If a Team Leader chooses to leave a Team Page where they are the only member, the Team Page will be removed from the Platform.

7.5 If you have been removed from a Team Page by a Team Leader in error and wish to rejoin your team, you will either need to use a different Giving Page or the Team Leader must contact us on 0300 123 4452.

SuperTeam Pages

7.5 In addition to Team Pages, we create SuperTeam fundraising pages (“SuperTeam Page” or “SuperTeam Pages”) for certain fundraising challenges to collate all fundraising efforts together for that challenge. The page forms a community of supporters.

7.6 When you sign up for one of these fundraising challenges, a Giving Page will be created for you automatically and added to a SuperTeam Page, along with everyone else who has signed up to that challenge. In terms of how your donations will be used, please see Clause 4.1 above.

7.7 SuperTeam Pages:

(a) allow anyone to see the total amount raised by all Giving Pages and Team Pages linked to that SuperTeam Page;

(b) can only be created or edited by us; and

7.8 As part of a SuperTeam Page, you will be able to edit your Giving Page but will not be able to add any Content (including photos or posts) to the SuperTeam Page.

7.8 If you do not want your Giving Page to be visible within a SuperTeam Page, you can either close your Giving Page directly through your user dashboard or you can contact us on 0300 123 4452 to remove your Giving Page from the SuperTeam Page.

8. Fees

For information about our Platform fees, please see the “fees and charges” page on our website here. This page may be changed or updated from time to time.

9. Closure of your Giving Page

9.1 Your Giving Page will remain open, and donations can be made through it, unless and until it is closed by you or us. Please note that any donations received will not be refunded because of a Giving Page being closed.

9.2 We reserve the right at any time and without notice to close Giving Pages at our entire discretion.

9.3 In exercise of our right to close Giving Pages, we may in particular close pages we consider inactive from time to time, e.g. where the creator of a Giving Page has not made any changes to a page (e.g. added a story or photos) and no donations have been received after a period of 24 months from creation of the page.

10. Facebook Fundraiser

10.1 In addition to the remaining Platform Terms the following terms apply where you link your Giving Page with a Facebook Fundraiser (“FB Fundraiser” or “FB Fundraisers”).

10.2 FB Fundraisers are subject to the applicable Facebook terms and conditions and privacy policy at the relevant time.

10.3 Use of a FB Fundraiser is at your own risk and we will not be liable for any costs or losses you incur through your use of a FB Fundraiser.

10.4 Requests for refunds for donations, which are made on Facebook to a FB Fundraiser must be made through the Facebook refund process.

10.5 While we CRUK provide you with a link to set up a FB Fundraiser, this does not constitute an endorsement of Facebook. We have no control over, are not responsible for, and do not guarantee, Facebook’s website or resources including but not limited to whether the website is error free, accurate, free from viruses or free from offensive material and you use them at your own risk.

10.6 You acknowledge and agree that such FB Fundraisers are publicly available and any information provided by us, as set out below in point 10.7, on your behalf is non-confidential and non-proprietary in nature and that you grant all necessary licences and permissions to us to share, and receive, the information.

10.7 By linking your Giving Page with your FB Fundraiser you agree that we may share the following data from your Giving Page with Facebook:

i Page name*;
ii Story*;
iii Main image*;
iv Target**; and
v Donation amounts**.

10.8 By linking your Giving Page with your FB Fundraiser you agree that we will receive the following information from Facebook:

Value of donations made on your FB Fundraiser (the identity of the donor will not be shared).

10.9 If you want to unlink your Giving Page from your FB Fundraiser, you will have to do this directly through your Facebook account.

10.10 We reserve the right at any time, and without prior notice, to unlink your FB Fundraiser at our entire discretion. If we unlink your FB Fundraiser but your Giving Page remains active then all amounts raised up and until the date of the unlinking will continue to be displayed on your Giving Page but no further donations to your FB Fundraiser will be automatically added.

*We will only share this information with Facebook once when the FB Fundraiser is created. If you edit this information on your Giving Page after this date you will have to update you FB Fundraiser page separately.

**We will share this information with Facebook on an on-going basis. Facebook will be given the total donations raised on your Giving Page but not the identity of individual donors.

11. Personal information

11.1 Access to all open Giving Pages (including Team Pages and SuperTeam Pages) on the Platform is unrestricted, and these pages can therefore be seen by anyone. We advise you to avoid posting personal information that could be used to identify you (such as your full name, age, address or phone number) when writing on a Giving Page either as a fundraiser or a donor.

11.2 All personal data that you are asked to provide when setting up a fundraising page and/or making a donation will be handled in accordance with our Privacy Policy.

11.3 We will also use your personal details for the purposes of sending you communications about our latest breakthroughs, campaigns and how you can help support our life-saving work where you have given your permission for us to do this when setting up a Giving Page and/or making a donation.

12. Reporting Content

You can report Content that you consider to be inappropriate, illegal or harmful (including to children), or which you feel otherwise breaches these Platform Terms or our Giving Pages Community Guidelines (which set out what content is not allowed), by:

a) in the case of a comment made by someone when they have made a donation or update, within the comment selecting “Menu” and then “Report content” and completing the online form, which can also be accessed directly here;

b) in the case of a Giving Page, scrolling to the bottom of the page and clicking “Report this page” and completing the online form, which can also be accessed directly here;

c) completing our general feedback form here;

d) emailing us at onlinefundraisingqueries@cancer.org.uk; or

e) calling us on 0300 123 4452.

13. Making a complaint

For information on what types of complaint you can make, how to make a complaint, and how we handle and resolve complaints, including in relation to inappropriate, illegal or harmful content, see: https://www.cancerresearchuk.org/about-us/contact-us/your-complaints.

14. General

14.1 Whilst we make every effort to ensure that the Platform is always available, circumstances outside of our control mean that we cannot guarantee that this will always be the case. Similarly, there may be occasions when we have to carry out maintenance or other work on the Platform which may affect its functionality, or we may have to suspend the Platform altogether, but we shall try and keep this to a minimum.

14.2 In the event that you breach the Platform Terms (including the Giving Pages Community Guidelines), we reserve the right to restrict or remove your Content from the Platform and/or prevent you from using the Platform. Please note that in these circumstances any donations received on your Giving Page or any donations you have made on the Platform will not be refunded.

14.3 The payment service providers we use in relation to this platform are regulated by the Financial Conduct Authority/Payment Services Regulator or other relevant EEA home state regulator.

14.4 Please note that you have a right to bring a claim for breach of contract in respect of these Platform Terms in the event that (i) Content which you generate, upload or share on the Platform is taken down, or access to it is restricted, in breach of Platform Terms or (ii) your access is suspended (including any ban imposed on your use of this service) in breach of these Platform Terms.

15. Governing law

These Platform Terms are governed by the laws of England and Wales and any dispute arising from these Platform Terms or your use of the Platform is subject to the exclusive jurisdiction of the English and Welsh courts.

Last updated: March 2025